Gearexplore.shop Refund and Return Policy
At gearexplore.shop, we aim to ensure you’re fully content with your purchase. We’re committed to the quality of our products and have a simple refund and return process.
1. Return Window
You have 30 days from the day you receive your package to ask for a return or refund. For an item to be eligible, it must be unworn, unwashed, and in its original state.
2. Shipping Issues (Lost or Damaged)
Lost in Transit: If the carrier confirms your package is lost, we take full liability. We’ll offer a full refund or a free reshipment.
Damaged Arrival: If your item arrives damaged, contact us at support@gearexplore.shop within 48 hours of delivery with photos of the damage. We’ll immediately arrange a refund or a replacement.
3. Customized Items
Note that personalized/customized items are final sale, except if they arrive defective or have a printing error. In such cases, we’ll reprint and reship the item at no cost to you.
4. How to Start a Request
All return or refund requests must be started by contacting our customer support email: support@gearexplore.shop. We’ll respond to your inquiry within 1 business day. Include your order number and the reason for the request in your email.
5. Refund Processing
Approval: Once your request is approved, the refund will be sent to your original payment method. You’ll usually get your refund within 1 – 3 business days. Note: The exact time for the funds to show in your account depends on your financial institution.
6. Return Shipping
If the return is because of our error (defective or wrong item), we cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.
7. Contact Us
Email: support@gearexplore.shop
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)